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Panoramic view of the display reef at Advanced Aquatics
Grown out, fragged, and sold from the same room.
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Policies

Return & Refund Policy

All coral and livestock purchases include a Live Arrival Guarantee. Read the full policy below.

All Sales Are Final

All purchases made through Advanced Aquatics are final. We do not offer refunds, except as expressly provided under the Live Arrival Guarantee below.

Live Arrival Guarantee

We guarantee that coral, PodsFarm pods, phytoplankton, and other livestock will arrive alive. This guarantee is subject to strict conditions:

  1. You must inspect your livestock immediately upon delivery.
  2. If any coral or livestock arrives dead, or you have concerns about its condition, you must take a clear photo AND video of the item, still in its original packaging, within 30 minutes of the delivery time shown on the carrier's tracking record.
  3. You must notify Advanced Aquatics by email at advancedaquatics1@gmail.com within that same 30-minute window, with the photo and video attached, to initiate a claim. The timestamp of this email is what establishes your claim was submitted within the window. Claims submitted after the 30-minute window will not be honored. You're welcome to also call us at (815) 534-5849, but a phone call alone does not initiate a claim — the email is required.

This guarantee covers live arrival only. Once a coral or livestock item is confirmed alive at delivery, Advanced Aquatics is not responsible for its condition afterward, including but not limited to losses caused by water parameters, tank compatibility, disease introduced by other tank inhabitants, general husbandry, or failure to properly acclimate the item.

For local pickup orders, please inspect your coral or livestock before leaving the store. The Live Arrival Guarantee applies to shipped orders only; claims cannot be accepted once a local pickup order has left the store.

Shipping Insurance

Advanced Aquatics insures its shipments for its own protection. This is separate from, and does not replace, any insurance the buyer may wish to purchase for their own order. The buyer is responsible for obtaining their own shipping insurance if desired.

Questions

Questions about this policy can be directed to (815) 534-5849 or advancedaquatics1@gmail.com.